Client Support / Tech Support Specialist (Contract)

Location: Austin Texas 78735

Pay Rate: $21.33/hour

Duration: 4 Months

Onsite 100%

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Job Summary

We are seeking a Client Support / Tech Support Specialist to provide technical and product support to both internal and external clients. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-focused approach. The ideal candidate will have experience supporting enterprise applications, resolving technical issues, and collaborating across teams to deliver timely solutions.

Key Responsibilities

• Demonstrate strong knowledge of applications, products, and services.
• Provide technical support and troubleshooting assistance via phone, email, and live chat.
• Analyze issues, identify root causes, and resolve cases that do not require escalation.
• Document support cases accurately and communicate resolutions clearly to clients.
• Collaborate cross-functionally to resolve technical, procedural, and operational issues.
• Escalate complex cases when additional expertise is required.
• Apply troubleshooting methodologies independently and within a team environment to drive issue resolution.
• Provide timely updates to business owners, stakeholders, and end users regarding issue status and resolution.
• Contribute to knowledge-sharing initiatives, team meetings, and process documentation to reduce recurring issues.
• Assist with training internal and external customers to minimize repeat support requests.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Bachelor's Degree preferred.

Experience

• Minimum 2 years of client-facing application support experience, including:
  • Troubleshooting product issues via phone, email, and chat.
  • Working cross-functionally to resolve technical, procedural, or operational issues.
  • Collaborating with individuals across all organizational levels.
  • Executing short-term and long-term plans.
  • Training customers and internal teams on product usage and best practices.

Technical Skills & Tools

• CRM Applications (e.g., Salesforce)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Server Products (Windows Server, SQL Server, MS Project)
• Microsoft Visio
• Microsoft Access
• Business Objects

Desired Skills

• Strong analytical and troubleshooting abilities
• Excellent written and verbal communication skills
• Strong interpersonal and collaboration skills
• Problem-solving and decision-making capabilities
• Effective prioritization, multitasking, and organizational skills
• Conflict resolution skills
• Ability to work independently and in a team-oriented environment

Apply Today

If you have a passion for technology, enjoy solving complex problems, and thrive in a customer-focused environment, we encourage you to apply for this exciting contract opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.